Support Policy Page

Support Policy

Welcome to nazmas.com! The following policies will be followed for all support related to our services and products.

1. Product Delivery and Operations

• Delivery Area: We deliver products to all areas of Bangladesh.

• Product Collection Method:

o We purchase products at wholesale prices from reputable outlets/stores in the country.

o Our responsible representatives/representatives collect these products and deliver them to the customers at retail prices.

• Courier Service: The most secure and reliable courier services in Bangladesh are used for product delivery, such as:

o Sundarban Courier Service

o REDX

o Pathao Courier

o Steadfast Courier

• Office Address: Madhur Mor, Kurigram Sadar, Kurigram.

2. Replacement Policy

• Terms and Conditions of Replacement Products: If any of the following problems are found after receiving the product, you can accept a replacement product:

o The product is broken or torn.

o Product not working (Non-functional).

o Product not matching with the picture.

• Notification period: We must be notified within a maximum of 48 hours of receiving the product.

• Contact method (for changes):

o E-mail: mstsharifa80@gmail.com

o Hotline number: +8801725242097

3. Courier cost policy

• In case of customer change of mind: If a product needs to be replaced due to your change of mind, you will have to bear the courier cost.

• In case of nazmas.com's defect in the product: If there is a problem with a product by nazmas.com (e.g. broken, torn, defective), then the courier cost will be borne by nazmas.com.

4. Contact (Contact, Questions, Feedback, Complaints)

• Contact us with any questions, feedback or complaints you may have:

o Phone: +8801725242097

o Email: mstsharifa80@gmail.com